The telus billing support Diaries

The telus billing support Diaries

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Each one that calls the tech support variety is wanting to speak to a true man or woman as soon as possible.  Nobody would like to really have to bounce by way of a maze of queries in hopes of merely becoming put in the que to talk to a real particular person!  

Hey @DjE we can surely do what we are able to to help you. Can you you should send us a private information and We'll go from there?

Back again within your day, you experienced a choice of companies. Now we have megacorps that swallow every single alternative alternative up therefore you're remaining with 3 possibilities spanning a complete region, all of which collude with eachother to extort It really is customers.

Have you experimented with working with the online Chat? Go online to My TELUS as well as the the Chat icon will likely be for the lessen suitable on the window. Remedy the questions on which kind of assist you need then continue to keep replying for the bot with "I would like to talk to a person" until eventually the bot offers up and passes the Chat to someone.

I needed to Get in touch with CS nowadays with Chat as well as the department I need to talk to is barely offered by cellphone. The CS on Chat arranged a call again at an arranged time slot. When that Division called me later on I obtained almost everything sorted out.

I'm requesting a clear breakdown of my contract, such as all applicable reductions, and a good resolution to the problems I’ve knowledgeable. On top of that, I question that someone evaluation the call recordings to be aware of the very poor treatment method I been given from a variety of brokers.

  I was not telling but seeking to talk to him yet he obtained mad and hung up.  This is certainly ridiculous and extremely Awful customer service.  I will be pulling my two lines from Telus . If This is actually the customer service buyers are finding from the reps than you'll want to resource it somewhere else.  I happen to be with Telus for around 14 yrs and It can be really sad that it's got arrive at this . Thinking about these threads and responses left by Other individuals it seems I am not the sole 1.  

  I'm informed to speak to Loyalty and backbone and however getting no in which.  I have managed to talk to 2 folks who named on their own supervisors in the Philippines, who couldn't assistance me.

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The TELUS staff acknowledges that our get the job done spans lots of Territories and Treaty locations and we have been grateful for the normal Know-how Keepers and Elders who are with us nowadays, those who have long gone before us plus the youth that encourage us.

I've built many mobile phone calls, I've clicked on "Alternatively, you'll be able to Make contact with our TELUS Management Workforce here".  completed the form, without having reaction, and accomplished Yet another form on MyTelus in addition to go no response.

Looks as if all we can do now's air our grievances on the public Discussion board inside the hopes of someone able of authority can actually do anything about this.  

The TELUS team acknowledges that our operate spans lots of Territories and Treaty places and we are grateful for the standard Expertise Keepers and Elders who are with us these days, anyone who has absent right before us along with the youth that inspire us.